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Should I be paying postage to return or replace Faulty goods? (General)

by Davids, Tuesday, November 28, 2017, 12:34 (14 days ago)

Bought a pair of shoes less than a couple of weeks ago and the sole has started to come away. The company in question will pick them up at their expense but wants to charge me postage (£4 something) for the replacement?

Should I be paying postage to return or replace Faulty goods?

by rick, Wednesday, November 29, 2017, 00:13 (13 days ago) @ Davids

You should not pay to send a faulty product back for a refund but If you are getting a replacement it depends on the companies terms whether you pay for shipping.

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